Terms
Condition
Unless Gr Tech Global cancels or ends the contract for reasons other than the client’s non-compliance or failure to perform, the funds for a project are non-refundable once the work is finished.
~ Prior to receiving initial design concepts: You qualify for a **complete refund*, subtracting a 10% service and processing fee.
~ Within 48 hours of obtaining the preliminary designs: You qualify for a **50% refund*, after deducting a 10% service and processing fee.
~ Between 48-120 hours post the initial design delivery: You qualify for a **33% refund*, less a 10% service and processing fee.
~ After 120 hours from the initial design delivery: Refund requests will not be considered. Nevertheless, we urge you to reach out to us to discuss any issues
~ No action for 10 days: If your order remains untouched for 10 days, no refund requests will be accepted. Restarting your project might result in extra charges.
~ Non-responsive clients: If you do not engage in the project for over 10 days, it will be deemed suspended, and reactivation could incur extra charges.
~ Following the delivery of final files: Refunds are not permitted after the final files have been delivered. Likewise, refunds for website creation will not be issued after the website is finalized or launched.
~ Completion of storyboard for video animation: Refunds are not offered after the storyboard has been produced.
~ External services: No refunds will be issued for Hosting, SSL, TLS, SEO, Content Writing, or Social Media Services
1. Refunds are only issued when the concepts from the first round of design ideas are not approved or need revision.
2. Refund requests must be sent through the right channels as shown below.
3. Refunds are on a good-faith basis, and the orders will not be refunded if the client orders several times the same project from various agencies for claiming a refund in an unfair manner.
4. In cases where revisions are required, we will continue to provide modifications to ensure satisfaction instead of issuing a refund.
To request a refund, please contact us through the following methods:
+1 437 2905458
info@grtechglobal.com
Our team will review your request and attempt to resolve your concerns under the revision policy. If approved, the refund will be processed, and all design rights will revert to Gr Tech Global. You will no longer be permitted to use any version of the design provided by the company.
Our design team follows your provided specifications carefully, ensuring high-quality and unique results.
Our website packages include professional design and development services. Specific details of your package will be outlined in the proposal or agreement.
Domain registration and hosting services are not included in our standard packages but can be added at an additional cost.
We provide support during the project for design and development aspects but are not responsible for domain or hosting-related issues.
We ensure compatibility with your chosen hosting provider, but it is your responsibility to verify technical requirements before purchasing.
Design files are transmitted via the email address provided during order confirmation, usually within 7 to 10 business days. Rush delivery, where initial logo samples can be transmitted in 72 hours at additional cost, is available.
We maintain archives of your finalised designs. Upon request, we can provide your final files in the future.
Gr Tech Global is not responsible for any correspondence from unauthorized email addresses or phone numbers. Official communication will only occur through info@grtechglobal.com or +1 437 2905458
By engaging our services, you agree to provide accurate and up-to-date information. In cases where inaccurate information is provided, Gr Tech Global reserves the right to refuse access to services or terminate the project.
Third-party implementations are subject to regular limitations, and Gr Tech Global does not engage in third-party negotiations during the development period. Additional efforts might require another agreement.
By using our services, these terms and conditions are applicable, resulting in a smoother and more efficient project process.
GR Tech Global is your all-in-one digital partner, delivering expert solutions in web, mobile, and marketing. Empowering brands through design, technology, and strategy.
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